COVID-19 Update

KONICA MINOLTA STATEMENT ON CORONAVIRUS

In response to the recent development of COVID-19, also known as the Coronavirus, we want to assure you that Konica Minolta has a thorough and comprehensive business continuity plan in place to protect our employees, our customers, and our business.

Our Commitment

Konica Minolta is committed to ensure the health and safety of our people working for the Group and their families as a top priority, making efforts to prevent the infection from spreading and carrying on with provision of products and services for our customers and society at large. This is executed in accordance with the local government’s guidance, instructions and regulations in each country that we operate in.

Our People and Operations

All core business functions will remain operational to ensure that products and services to our customers are not disrupted. As our service team continues to provide assistance to our customers, all staff members have been asked to follow the recommended social distancing and hygiene practices.

Operations in our production facilities and warehouses in China has resume gradually to a stabilized output level aiming to keep up with the backlog that was created due to the closing of these factories and other coronavirus-related effects (e.g. delays through suppliers). As a Group, we have been working closely with supply chain, on global basis, to minimize supply risks.

Movement Restriction in Malaysia

In light of the COVID-19 Movement Restriction effective from 18 March to 14 April, our business operations in Malaysia will be temporarily suspended. Technical support team will be available for essential-service companies in Malaysia. Companies operating in Vietnam can contact +84 (28) 3915 4242 (in Ho Chi Minh City) and +84 (24) 3776 7023 (in Hanoi) for any assistance. We seek your understanding as you may experience some difficulty in reaching us during this period.

Please contact Konica Minolta Vietnam for any Sales Inquiries, Technical Support and Critical Issue Assistance: Download here

As we navigate through this unprecedented situation, we thank all our customers and partners for their understanding and support. Konica Minolta will continue to closely monitor the situation to ensure that the well-being of employees, customers and partners is safeguarded.

If you require further clarifications or assistance, please contact info.bvn@konicaminolta.com

Thank you.


FREQUENTLY-ASKED-QUESTIONS

  1. How should I disinfect the panel of the MFP (multifunction printer)?

As our appliances have a touchscreen and keyboards, naturally they represent as such a potential source for germs since several people in your company are using them. We advise you to disinfect the display and / or keyboard of the MFP with any commercial ethanol for disinfection several times a day. Additionally, it is a good measure to put up an increased hygienic standard for your employees through frequently washing hands with soap and water or an alcohol-based hand sanitizer (we recommend 70% or 50 % isopropanol and also ethanol-water mixtures) or a mixture of isopropanol with hydrogen peroxide and glycerol.

  1. Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. According to WHO1, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. At this stage we do not see the need for disinfection of our product shipment.

Reference:

https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

  1. How long does the virus survive on surfaces?

It is not certain how long the virus that causes COVID-19 survives on surfaces, but it seems to behave like other coronaviruses. Studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions (e.g. type of surface, temperature or humidity of the environment).

If you suspect that a surface may be infected, you can clean it with simple disinfectant to kill the virus to protect yourself and others around you. Clean your hands with an alcohol-based hand rub or simply wash them with soap and water. Avoid touching your eyes, mouth, or nose.

  1. What is the recommended list of official websites to stay updated about the coronavirus?

Q&As WHO: https://www.who.int/news-room/q-a-detail/q-acoronaviruses

WHO Situation reports: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports

Respective government official pages:

  1. What are the precautionary measures in place by Konica Minolta?

All core business functions will remain operational to ensure that products and services to our customers are not disrupted. As our service team continues to provide assistance to our customers, all staff members have been asked to follow the recommended social distancing and hygiene practices.

Operations in our production facilities and warehouses in China has resume gradually to a stabilized output level aiming to keep up with the backlog that was created due to the closing of these factories and other coronavirus-related effects (e.g. delays through suppliers). As a Group, we have been working closely with supply chain, on global basis, to minimize supply risks.

If you require further clarifications or assistance, please contact info.bvn@konicaminolta.com  or refer to our website https://www.konicaminolta.vn/business/en/about-us/covid-19-update/ for more information.

  1. What will happen in the event of an office closure or suspend of operations?

Konica Minolta Business Solutions Asia will take the following measures below to ensure operational readiness and minimal disruption to our customers.

  • All core business functions will remain operational to ensure that products and services to our customers are not disrupted. Our service team is business-as-usual at the moment, and each staff member has been asked to follow the recommended social distancing and hygiene practices.
  • All meetings and showroom visits to the our HQ office to be arranged with respective sales representative(s) and will require prior approval. Temperature checks for all employees and guest visiting our offices at Bitexco Financial Tower, Dist.1, HCMC, Vietnam.
  1. Will my shipments be delayed?

Operations in our production facilities and warehouses in China has resume gradually to a stabilized output level aiming to keep up with the backlog that was created due to the closing of these factories and other coronavirus-related effects (e.g. delays through suppliers). As a Group, we have been working closely with supply chain, on global basis, to minimize supply risks.

As the situation is currently rapidly changing and countries are extending its restriction of movement, we don’t have a definite answer for now. However, in the event that the shipment will be delayed, our respective account manager will get in touch with you.